Policys

ReDetail Ltd – Terms & Conditions

Effective from: 25 June 2025 These Terms & Conditions (“Terms”) apply to all services provided by ReDetail Ltd (“ReDetail”, “we”, “us”, “our”) to you as a customer. By booking a service with us, you agree to these terms.

1. About ReDetail Ltd

Company Name: ReDetail Ltd.

Company Number: 16391230

Registered address: 3 Holme's Croft, Pocklington, YO42 2SU

Email: redetailmoto@gmail.com

Phone: 07309 286044

2. Our Services

ReDetail Ltd offers motorcycle valeting and detailing services, delivered at a customer’s home, workplace, or preferred location. All services are subject to availability and confirmation of a suitable location and weather conditions.

3. Customer Responsibilities

The motorcycle must be in a safe and stable condition to be worked on.

The customer must provide suitable access and ensure the working area is safe, legal, and has adequate space.

If using a shared space (e.g., car park), the customer must have permission to carry out the work on site.

4. Liability

ReDetail Ltd will take all reasonable care when valeting your motorcycle.

We are not liable for pre-existing damage, defects, or mechanical/electrical issues that may arise during or after cleaning (e.g., water revealing corrosion, wiring faults, etc.)

All valeting is carried out at the owner’s risk.

We will accept liability for direct damage caused by our own negligence (e.g., dropping or scratching the motorcycle.)

5. Booking & Deposits

Bookings can be made via our website, email, or social media.

ReDetail Ltd reserves the right to request a deposit to secure a booking — especially for longer services, multiple bikes, or new customers.

Deposits are non-refundable if cancelled with less than 48 hours’ notice.

6. Cancellations & Rescheduling

You may cancel or reschedule up to 48 hours before the appointment at no cost.

Late cancellations (less than 48 hours) may result in a 50% charge or loss of deposit.

ReDetail Ltd reserves the right to reschedule due to weather or safety issues with as much notice as possible.

7. Service Times & Delays

Service durations are estimates. Actual times may vary due to condition, location, access, and weather.

We aim to arrive on time but are not liable for delays caused by traffic, road closures, or unforeseen events.

8. Payment Terms

An invoice can be provided on completion of the service, if requested.

Payment is due immediately upon completion unless agreed otherwise.

Payments can be made via cash, bank transfer, or other agreed methods.

If payment is not made within 7 calendar days, ReDetail Ltd reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.

9. Satisfaction Guarantee

If you are unhappy with the service received, please notify us within 24 hours of the appointment. We will do our best to resolve the issue fairly and promptly.

10. Data Protection

We process personal data in accordance with our Privacy Policy, available at https://redetail.co.uk/privacy-policy. We are registered with the UK Information Commissioner’s Office (ICO) under reference ZB922806.

11. Changes to Terms

These Terms may be updated at any time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any updated Terms.

Thank you for choosing ReDetail Ltd.

ReDetail Ltd – Privacy Policy Last updated: 25 June 2025 This Privacy Policy explains how ReDetail Ltd ("ReDetail", "we", "our", "us") collects, uses, stores and protects your personal information when you visit our website, make an enquiry or book a service with us. We are committed to safeguarding your privacy and meeting our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 1. Who we are ReDetail Ltd is a motorcycle valeting and detailing business registered in the United Kingdom. Registered company number: 16391230 Registered address: 3 Holme's Croft, Pocklington YO42 2SU Email: redetailmoto@gmail.com Telephone: 07309 286044 ICO Registration Number: ZB922806 We are the data controller for the personal information you provide.

2. What personal data we collect

When you fill out our online contact or booking form, we collect the following information:

We do not intentionally collect any special‐category data (e.g. health or biometric data) unless you include such information in the free-text comment box.

3. How and why we use your data

Purpose
Responding to enquiries and providing quotations
Managing bookings and delivering valeting services
Customer service follow-up, multi-bike discount & offers
Sending occasional marketing updates or promotions (e-mail/text)
Financial record-keeping & HMRC compliance

Lawful basis (Art 6 UK GDPR)
Contract – steps at your request prior to entering into a contract
Contract – performance of a contract
Legitimate interests – to ensure a high standard of service and grow our business
Consent – you may opt in and can withdraw at any time
Legal obligation

If we intend to use your information for a new purpose, we will update this Policy and, where necessary, ask for your consent.

4. Marketing communications

We will only send you marketing emails or texts if you have given us explicit consent (e.g. ticking the opt-in box on the booking form). You can withdraw consent at any time by emailing redetailmoto@gmail.com.

5. Sharing your data

We do not sell your data. We share it only with trusted third parties who help us operate our business:

Each supplier is required to keep your information confidential and to use it only for the intended purpose.

6. International data transfers

Google Workspace data may be processed outside the UK/EEA. Transfers are protected by Google’s Standard Contractual Clauses and supplementary measures, ensuring an adequate level of protection.

7. How we store and protect your data

Data is stored in password-protected Google Sheets and in OnePage.io’s secure CRM.

Access is restricted to ReDetail Ltd staff and our accountant.

Devices are protected by encryption, antivirus software and strong passwords.

Regular back-ups are taken and stored securely.

9. Your rights

Under UK GDPR you have rights to:

1. Access – ask for a copy of your personal data we hold. 2. Rectification – have inaccurate or incomplete data corrected. 3. Erasure – request deletion ("right to be forgotten") in certain circumstances. 4. Restriction – pause processing of your data. 5. Data portability – receive your data in a reusable format. 6. Object – to processing based on legitimate interests or direct marketing. 7. Withdraw consent – at any time where we rely on consent.

To exercise any of these rights, please email redetailmoto@gmail.com.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Phone: 0303 123 1113 | www.ico.org.uk

11. Cookies

Our website currently does not set any non-essential cookies or tracking technologies. If this changes, we will display a cookie banner asking for your consent and update this Policy.

12. Changes to this Privacy Policy

We may update this Policy periodically. Any significant changes will be highlighted on our website. The “last updated” date at the top will always show the most recent version.

Thank you for reading our Privacy Policy. If you have any questions, please contact us using the details above.